I have bought shoes from
"I have bought shoes from you before and never had problems with the size. I am a size 38 and I did not notice the recommendation to size up on the Z Soul, and, as I bought it on sale I understand I can't exchange it. Perhaps it would be fairer to your customers, to get the makers in Vietnam to make the shoe true to size, to avoid the sizing confusion. I am a bit disappointed with my purchase but I will buy from you again as I wear a pair of your felted wool slippers every day, they are very good quality and vwry comfortable."